Shipping & Returns

SHIPPING

We can ship to anywhere in Australia. Please allow 7-14 days to most Perth Metropolitan areas and 21 days elsewhere. In regional areas, delivery will be made to your local agent.

Purchases are only to be made if 18 years and older.

DELIVERY CHARGES

Perth Metro: FREE
WA country areas: $12.90 per case
Other states: $21 per case

INSURANCE

Your wine is insured against damage or loss while in transit only. 

RETURNS POLICY

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 14 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

LIQUOR LICENSE 6180101171